Shipping & Returns
Welcome to MATICESShop’s Shipping & Returns Page! 📦🐾
At MATICESShop, we want to ensure that your shopping experience is as smooth and enjoyable as possible. Below you'll find all the details you need about our shipping and returns policies. If you have any questions, we're here to help! 😊
Shipping Information
Domestic Shipping (USA) 🇺🇸
We offer fast and reliable shipping within the United States. Your order will typically arrive within 3 to 5 business days from the date of shipment. 🚚✨
International Shipping 🌍
For our international customers, we provide shipping to various destinations worldwide. Please expect your order to arrive within 7 to 15 business days. Delivery times may vary depending on the destination and customs processing. ✈️📦
Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost during the checkout process before completing your purchase. 🛒💳
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package’s journey from our warehouse to your doorstep. 📧🔍
Returns & Exchanges
Return Policy 🔄
If you’re not completely satisfied with your purchase, you can return it within 30 days of receipt. Items must be in their original condition, unused, and with all packaging intact. To start a return, please contact our customer support team at support@MATICESShop.com. 📩
Exchange Policy 🔁
We also offer exchanges if you’d like to swap your item for a different size, color, or product. Simply follow the return process and let us know what you’d like in exchange. We’ll be happy to assist you! 🐕👗
How to Return or Exchange
- Contact Us: Reach out to our customer support at support@MATICESShop.com with your order number and reason for the return or exchange.
- Return Instructions: We’ll provide you with detailed instructions on how to return your item.
- Send Back: Ship the item back to us using the provided return label (if applicable). Please ensure that the item is securely packed.
- Refund or Exchange: Once we receive the returned item, we’ll process your refund or ship the exchanged product as soon as possible.
Note: Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective item. 🚚❌
Questions? 🤔
If you have any questions about shipping or returns, don’t hesitate to reach out to us at support@MATICESShop.com. Our team is here to help and ensure your experience with MATICESShop is fantastic! 💌
Thank you for shopping with MATICESShop! We appreciate your business and look forward to serving you and your furry friends. 🐾💚
Paws & Love,
The MATICESShop Team 🐾💕